Provider reconsideration process for Washington State

Commercial members:

• Provider has 24 months from the notification date of denial
• If coordination of benefits is involved, the provider has 30 months from the notification date of denial

Medicare members:

• Contracted providers have 24 months from the notification date of denial
• Non-contracted providers have 60 days from the notification date of denial and will follow the member appeals process. If coordination of benefits is involved, the provider has 30 months from the notification date of denial

EXAMPLES

• Code review
• Pricing dispute
• Diagnosis code not commonly associated with the procedure
• Units billed do not match
• Modifier listed is invalid
• Timely filing

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

• You may contact Provider Assistance Unit for review at 1-888-767-4670
• Fax to: 866-453-1147
• Mail to: Kaiser Foundation Health Plan of Washington
  Attn: Claims Reconsideration
  P.O. Box 30766
  Salt Lake City, UT 84130-0766
• Electronic Reconsideration Form
• Paper Reconsideration Form

Second Level Reconsideration:

• Fax to: 866-453-1147
• Mail to: Kaiser Foundation Health Plan of Washington
  Attn: Claims Reconsideration
  P.O. Box 30766
  Salt Lake City, UT 84130-0766
• Electronic Reconsideration Form
• Paper Reconsideration Form

EXAMPLES

• No authorization obtained
• Quantity exceeds authorization
• Date of service does not fall within dates of authorization
• Service exceeds authorization
• Type of Service/Place of Service does not match
• Service not medical necessary

Note: Does not include all; purpose is for example only.

DENIAL CODE/REASON

• N435, N4351, and MA30
• N372

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

Reconsideration:

• Fax to: 844-660-0747
• Mail to: Kaiser Foundation Health Plan of Washington
  Attn: Provider Reconsideration ACN-2
  P.O. Box 30766
  Salt Lake City, UT 84130-0766
• Provider Reconsideration Request - Referrals and Medical Necessity Form (Online form and PDF available)
• Paper Reconsideration Form (PDF)

All requests must include a detailed reconsideration letter stating the extenuating circumstances that prevented your facility from obtaining a provider authorization.

• Missing or incomplete information will result in rejection of your reconsideration request.

Inpatient / observation required document for review

• Registration and verification of insurance (if we are not notified of the stay)
• Procedures or operative reports
• ER notes
• Daily MD process notes
• History & physical
• Discharge summary
• Consultations

If the reconsideration has been reviewed and upheld, the reconsideration is complete.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

EXAMPLES

• Inpatient facility charges
• Outpatient facility charges
• Billed charges exceeding $20,000
• Medicare or Commercial member and DRG contains outlier
• Percentage of charge payment reimbursement

DENIAL CODE/REASON

• N661, N163, N22, and M15

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

• Fax to: 877-779-4861
• Mail to: Kaiser Permanente
  Attn: Provider Assistance Unit
  P.O. Box 30766
  Salt Lake City, UT 98140
• Pre-Payment Reconsideration Form (Check box first level)
• Email: pre-pay-inbox@kp.org (For inquiries regarding Pre-Payment reconsideration status only)

Second Level Reconsideration:

• Fax to: 877-779-4861
• Mail to: Kaiser Permanente
  Attn: Provider Assistance Unit
  P.O. Box 30766
  Salt Lake City, UT 98140
• Pre-Payment Reconsideration Form (Check box second level)
• Must include new information for second level review.
• Email: pre-pay-inbox@kp.org (For inquiries regarding Pre-Payment reconsideration status only)

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

EXAMPLES

• DRG (Diagnosis Related Group) Reviews

DENIAL CODE/REASON

• N221 and N10

Note: Does not include all; purpose is for example only.

SEND YOUR RECONSIDERATION

• Cotiviti
  C/O Cotiviti-6170 731
  Arbor Way Box 12017
  Blue Bell, PA 19422
• FAX: 801-683-1762
• Upload documents to: Cotiviti Provider Upload Portal
• For status or questions contact Cotiviti at: 770-379-2166

Note: All inquiries regarding Cotiviti claims reviews must go directly to Cotiviti

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

EXAMPLES

• The charge(s) for this service was processed in accordance with Federal/State, Balance Billing/No Surprise Billing regulations. As such, any amount identified with OA, CO, or PI cannot be collected from the member and may be considered provider liability.

DENIAL CODE/REASON

• N830

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

• Reconsideration time frame: Providers have 30 days from the notification date of denial
• Email to: Balance-Billing-Arbitration@kp.org
• Mail to: Kaiser Permanente
  Attn: Balance Billing Arbitration
  P.O. Box 30766
  Salt Lake City, UT 84130

Second Level Reconsideration:

Reconsideration Time Frame: Providers have 40 days from the notification date of denial

• Office of Insurance Commissioner at: 1-800-562-6900

Note: All inquiries regarding Second Level Reconsiderations for the Balance Billing Protection Act will need to go directly to the OIC

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

EXAMPLES

• The Federal no Surprise Billing Act qualified payment amount (QPA) was used to calculate the members cost share(s).

DENIAL CODE/REASON

• N860

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

Reconsideration time frame: Providers have 30 days from the notification date of denial

• Email to: NSAService@multiplan.com
• Multiplan at: 1-888-593-7427

Note: All inquiries regarding the Federal No Surprise Act go directly to Multiplan

If the reconsideration has been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration. Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

DENIAL CODE/REASON

• N381

WHERE TO SEND YOUR RECONSIDERATION FOR AIR AMBULANCE SERVICES

For Commercial Member, non-contracted air ambulance claims:

The Qualified Payment Amount or QPA applies for calculating the member’s cost-sharing, and each QPA was determined in compliance with applicable requirements.

The QPA calculation is determined utilizing a third-party dataset provided by FAIR Health, a national independent nonprofit organization.

If you wish to initiate a 30-day open negotiation period for purposes of determining the amount of total payment, please contact Air-Ambulance-Appeals@kp.org. If the 30-day negotiation period does not result in a determination, you may initiate the independent dispute resolution process within 4 days after the end of the open negotiation period.