Provider reconsideration process for Washington State

RECONSIDERATION TIME FRAMES

Commercial members:

  • Provider has 24 months from the notification date of denial
  • If coordination of benefits is involved, the provider has 30 months from the notification date of denial

Medicare members:

CLAIMS (NON-AUTHORIZATION RELATED)

EXAMPLES

  • Code review
  • Pricing dispute
  • Diagnosis code not commonly associated with the procedure
  • Units billed do not match
  • Modifier listed is invalid
  • Timely filing

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

Second Level Reconsideration:

Exception: Non-disputable service PI-150: The payer deems the information submitted does not support this level of service.

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

CLAIMS (AUTHORIZATION/CLINICAL REVIEW RELATED)

EXAMPLES

  • No authorization obtained
  • Quantity exceeds authorization
  • Date of service does not fall within dates of authorization
  • Service exceeds authorization
  • Type of Service/Place of Service does not match
  • Service not medical necessary

Note: Does not include all; purpose is for example only.

DENIAL CODE/REASON

  • N435, N4351, and MA30
  • N372

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

  • Must contact Provider Assistance Unit for review at 1-888-767-4670.
  • Will need a service item number from the Provider Assistance Unit to file a second-level reconsideration.

Exception: Inpatient and Medical Necessity denials follow the Second Level Reconsideration process. (See below)

Second Level Reconsideration:

All requests must include a detailed reconsideration letter stating the extenuating circumstances that prevented your facility from obtaining a provider authorization.

  • Missing or incomplete information will result in rejection of your reconsideration request.

Inpatient / observation required document for review

  • Registration and verification of insurance (if we are not notified of the stay)
  • Procedures or operative reports
  • ER notes
  • Daily MD process notes
  • History & physical
  • Discharge summary
  • Consultations

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

PRE-PAYMENT

EXAMPLES

  • Inpatient facility charges
  • Outpatient facility charges
  • Billed charges exceeding $20,000
  • Medicare or Commercial member and DRG contains outlier
  • Percentage of charge payment reimbursement

DENIAL CODE/REASON

  • N661, N163, N22, and M15

Note: Does not include all; purpose is for example only.

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

  • Fax to: 509-241-7506
  • Mail to: Kaiser Permanente
    Attn: Provider Assistance Unit ACN-17
    P.O. Box 204
    Spokane, WA 99210
  • Pre-Payment Reconsideration Form (Check box first level)
  • Email: pre-pay-inbox@kp.org (For inquiries regarding Pre-Payment reconsideration status only)

Second Level Reconsideration:

  • Fax to: 509-241-7506
  • Mail to: Kaiser Permanente
    Attn: Provider Assistance Unit ACN-17
    P.O. Box 204
    Spokane, WA 99210
  • Pre-Payment Reconsideration Form (Check box first level)
  • Email: pre-pay-inbox@kp.org (For inquiries regarding Pre-Payment reconsideration status only)

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

COTIVITI

EXAMPLES

  • DRG (Diagnosis Related Group) Reviews

DENIAL CODE/REASON

  • N221 and N10

Note: Does not include all; purpose is for example only.

SEND YOUR RECONSIDERATION

Note: All inquiries regarding Cotiviti claims reviews must go directly to Cotiviti

If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

BALANCE BILLING PROTECTION ACT

EXAMPLES

  • The charge(s) for this service was processed in accordance with Federal/State, Balance Billing/No Surprise Billing regulations. As such, any amount identified with OA, CO, or PI cannot be collected from the member and may be considered provider liability.

DENIAL CODE/REASON

  • N830

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

  • Reconsideration time frame: Providers have 30 days from the notification date of denial
  • Email to: Balance-Billing-Arbitration@kp.org
  • Mail to: Kaiser Permanente
    Attn: Balance Billing Arbitration
    P.O. Box 30766
    Salt Lake City, UT 84130

Second Level Reconsideration:

    Reconsideration Time Frame: Providers have 40 days from the notification date of denial

    • Office of Insurance Commissioner at: 1-800-562-6900

    Note: All inquiries regarding Second Level Reconsiderations for the Balance Billing Protection Act will need to go directly to the OIC

    If both levels of reconsideration have been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration.

    Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.

FEDERAL NO SURPRISE BILLING ACT

EXAMPLES

  • The Federal no Surprise Billing Act qualified payment amount (QPA) was used to calculate the members cost share(s).

DENIAL CODE/REASON

  • N860

WHERE TO SEND YOUR RECONSIDERATION

First Level Reconsideration:

Reconsideration time frame: Providers have 30 days from the notification date of denial

Note: All inquiries regarding the Federal No Surprise Act go directly to Multiplan

If the reconsideration has been reviewed, and denials upheld, providers have exhausted their allowance of reconsideration attempts and the reconsideration process is no longer available for consideration. Providers seeking additional consideration will need to reach out to their organization’s Contracting department to escalate. The Provider Assistance Unit and Provider Services are unable to assist if all levels of reconsideration have been exhausted.