Requests for additional claims documentation

We developed the following procedures to help facilitate the process of sending and matching hard copy documentation requested for certain electronic or paper claims when additional information is needed.

Send reports or additional documentation only when requested.

Send any requested documentation to the appropriate address listed on the Claims supporting documentation form (PDF) .

Completely fill out the claims supporting documentation form. You must include the claim number, if available, so we can successfully match any new documentation with the appropriate claim.