Medical transportation

Kaiser Permanente stresses using appropriate and prudent professional judgment in your decisions regarding medical transportation.

Emergency situations

In situations requiring immediate ambulance transfer, call 911 if you believe the situation is emergent or life-threatening and requires transfer within the next 10 minutes.

Non-emergency situations

In situations requiring ambulance transfer within 30 to 60 minutes or more, call American Medical Response (AMR) Pathways Call Center, 24 hours a day, seven days a week:

  • West of the Cascades
  • East of the Cascades

We have a contractual agreement with AMR to dispatch non-emergent medical transportation for our members through the AMR Call Center. The AMR dispatch staff will ask you questions about the member's health plan, typically the member's ID number. They will also ask clinical questions to assure the most appropriate level of service.

The dispatch staff will then work with you to coordinate transfer arrangements. If an ambulance transfer is appropriate, they will arrange for a Kaiser Permanente ambulance network provider to arrive at the scheduled time and place.

All air transport will be reviewed post service for medical necessity. If you have any questions or concerns about the timeliness or appropriateness of the AMR plan, ask to speak with a supervisor at the AMR Call Center.