Medical transportation

Kaiser Permanente stresses using appropriate and prudent professional judgment in your decisions regarding medical transportation.

Emergency situations

In situations requiring immediate ambulance transfer, call 911 if you believe the situation is emergent or life-threatening and requires transfer within the next 10 minutes.

Non-emergency situations

In situations requiring ambulance transfer within 30 to 60 minutes or more, refer to the EMS Call Guide (PDF) for a list of providers in your area.

Some of our Medicare Advantage plans include a transportation services benefit that provides transportation to/from a network medical or dental facility. This benefit is limited to a specific number of trips per calendar year, and the ride must be with our designated network provider. Please advise members to confirm their benefits prior to use. The EMS Call Guide (PDF) has Access2Care contact information for your members as well.