Coronavirus (COVID-19) Resources for Kaiser Permanente Network Providers

This page provides resources and information about Novel Coronavirus (COVID-19). We include information for Kaiser Permanente members who may need assistance with their care options.

Patient Education

We have posted a dedicated web page on our Kaiser Permanente member site that addresses these concerns as well.

Virtual Care Options

Kaiser Permanente members may seek virtual care options within the Kaiser Permanente system. For Care Chat and e-visits, they can register for online services at Kaiser Permanente. Additionally, they may call our 24-hour consulting nurse at 1-800-297-6877.

If you provide virtual care, Kaiser Permanente covers telehealth, telemedicine and virtual medicine delivered by contracted providers that meet our published payment policies. Please refer to our Telehealth Services (Medicare), Telemedicine Services (Commercial), and Virtual Care payment policies for details.

Testing and Treatment Coverage

In the event a Kaiser Permanente member is diagnosed with COVID-19, please refer to the Coverage & Benefit Resources section located in the right hand column of this page.

Disability Access

Please consider the impact of any new procedures or processes you may implement on patients with disabilities. Those with visual, hearing, or mobility limitations may need additional assistance.

Page last updated: May 19, 2023