Member rights

The information below describes the rights of your patients, how to answer common concerns and complaints, and HIPAA privacy standards.

Related topics

Notice of privacy practices

Provider Manual topics

Advance directives
Dispute resolution process for nonreportable events
Fair hearing and appeal process for reportable events
Informed consent
Member access
Member concerns or complaints
Member-Initiated corrections and amendments to their records
Member and patient rights and responsibilities
Physical restraints and seclusion
Reporting quality of care concerns
Right to a second opinion
Right to an appeal

Provider manual