Contact us

    Provider assistance unit (PAU)

    • Contracted provider inquires

    • Contact Provider Assistance Unit: 1-888-767-4670
    • Member inquires:

    • Call Member Services at: 1-888-901-4636
    • Inquires outside WA state region:

    • Please visit our Community Providers page
    • (choose region in upper right hand drop-down menu)

    Review services

    • Kaiser Permanente Renton Campus
    • 2921 Naches Ave SW, Mail Stop RCR-A3S-05
    • Renton, WA 98057
    • For authorization requests, procedure notifications, authorization logs, etc
    • 1-800-289-1363
    • Fax: 1-888-282-2685
    • For DME authorization requests, quotes, and orders:
    • Fax: 1-877-290-4632
    • For medical records and clinical review information:
    • Fax: 844-660-0717

    Provider credentialing

    • Credentialing status inquiries

    • (For contract inquiries, please see Provider contracting below):
    • Email: kpwapcq@kp.org
    • Outpatient mental health and substance use disorder services providers contact Magellan Healthcare at www.magellanprovider.com
    • Alternative medicine providers email Tivity at provider.updates@tivityhealth.com

    • Provider contracting

      Release of information (ROI)

      • Western Washington

      • Kaiser Foundation Health Plan of Washington Centralized Release of Information, RCG-D1N-02
      • PO Box 9812
      • Renton, WA 98057-9054
      • 206-630-6848 or 1-866-656-4184
      • Fax: 206-630-6849
      • Eastern Washington

      • Kaiser Foundation Health Plan of Washington Centralized Health Information Management
      • P.O. Box 204
      • Spokane, WA 99224
      • 509-241-7824
      • Fax: 509-232-3127

      OneHealthPort Sign On

      • For questions about your existing account, call OHP technical support at 1-800-973-4797
      • Don't have an account? Visit OneHealthPort for more information.

      Compliance, ethics, and integrity office

      Billing and claims

      Kaiser Permanente claims administration

      • P.O. Box 30766
      • Salt Lake city, UT 84130-0766
      • To expedite claims for visiting members from other Kaiser Permanente regions, please mark the envelope:
      • "Attention: Visiting Members"

      Other party liability department