New provider orientation

Welcome to the Kaiser Permanente family of providers! Here are some resources to ensure a successful start on your journey with us.

Ensure you have a OneHealthPort account to log onto our secure site

• Ensure appropriate staff have access to the account
• OneHealthPort support: 1-800-973-4797

Set up EFT/ERA

• Electronic funds transfer and electronic remittance advice FAQs
• Enroll with U.S. Bank payment accelerator

Check out the tools on our secure site (login required)

• Eligibility inquiry
• Claims status inquiry
• Preauthorization code check

Familiarize yourself with our Affiliate Link referral and authorization system

• Affiliate Link User Guide
• Referral and authorization support tools – job aids for referrals and other actions
• Epic Affiliate/Referral Request & Status Issue Troubleshooting Form

Browse our provider site for resources and tools

• Provider manual
• Payment policies
• Clinical review criteria
• Authorization code ranges

Get answers to questions about your Kaiser Permanente patients

• Identifying members – member ID card examples
• Kaiser Permanente Plans and Networks
• Visiting member guidelines

Verify the accuracy of your provider information

• Provider directory
• Provider data attestation – OHP login required
• Ensure your practitioners are credentialed
• Inform us of your practice changes

Stay up to date with our latest information

• Provider notices
• Provider eNews

Contact us for answers

• Submit a question via SAM – instant answers to frequently asked questions
• Call our Provider Assistance Unit - 1-888-767-4670
• Visit our Contact Us page

We look forward to partnering with you in caring for our members!