New provider orientation
Welcome to the Kaiser Permanente family of providers! Here are some resources to ensure a successful start on your journey with us.
Ensure you have a OneHealthPort account to log onto our secure site
- Ensure appropriate staff have access to the account
- OneHealthPort support: 1-800-973-4797
Set up EFT/ERA
Check out the tools on our secure site (login required)
- Eligibility inquiry
- Claims status inquiry
- Preauthorization code check
Familiarize yourself with our Affiliate Link referral and authorization system
- Affiliate Link User Guide
- Referral and authorization support tools – job aids for referrals and other actions
- Epic Affiliate/Referral Request & Status Issue Troubleshooting Form
Browse our provider site for resources and tools
Get answers to questions about your Kaiser Permanente patients
- Identifying members – member ID card examples
- Kaiser Permanente Plans and Networks
- Visiting member guidelines
Verify the accuracy of your provider information
Stay up to date with our latest information
Contact us for answers
- Submit a question via SAM – instant answers to frequently asked questions
- Call our Provider Assistance Unit - 1-888-767-4670
- Visit our Contact Us page
Kaiser Permanente’s Award-Winning Care
We are pleased to partner with you in the care of our members. When your Kaiser Permanente patient needs specialty care, we strongly encourage you to refer them to one of our medical centers.
According to the Washington Health Alliance, the Washington Permanente Medical Group has achieved the highest ranking for overall quality of care, according to the WHA Community Checkup 2026. Not only will your Kaiser Permanente patient receive the highest quality care, referring them to Kaiser Permanente for their specialty care will provide them with better care coordination and reduce their out-of-pocket costs.
We also encourage you to take advantage of our Kaiser Permanente mail order pharmacy program, which provides a convenient, affordable way for your Kaiser Permanente patients to receive up to a 3-month supply of their medications at their home, with the opportunity to sign up for auto-refill service.